NM
NTOMBI M

1 reviews | Active since Jan 2012

08 Aug 2018, 16:15

POOR LEVEL OF SERVICE AT VODACOM CALL CENTRE!!! UTTERLY DISSAPOINTED AND ANNOYED!!!

I am utterly disgusted by the level of service at Vodacom call centre! I logged call from the 9th of July to pay up and close my contracts and every time I called the call centre to send a paid up letter, I have been sent from pillar to post...... its 8 days now waiting patiently for this letter!!!!!!!!!!!!!!!!!!!!!!!!!!! this is exactly why I cancelled my Vodacom contracts, their level of service has dropped tremendously!!! BEEN CALLING EVERYDAY AND HAVE BEEN TOLD TO WAIT 24 - 48HRS, EVERYTIME I ENQUIRE OF THE STATUS!!! ITS UTTERLY ANNOYING!!

I AM SICK AND TIRED OF WAITING FOR THIS SETTLEMENT LETTER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply08 Aug 2018, 20:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Aug 2018, 11:43
Official

Good Day

Kindly note that we have mailed you further feedback.

Regards

Dominic