Poor/Lack of Service

<p>I upgraded my phone in Nov 15 and it was agreed I would not be charged the R170 handset fee. All was OK until my March statement which then reflected the charge. I called and complained on 9th April but they never got back to me. I placed a stop payment on the full amount and then paid the difference.</p> <p>Again on 6th May I called and was told it was ***** on my account and then followed the procedures they gave me.</p> <p>I got an SMS to say the case was complete and then a further SMS to say my calls have beenbarred.</p> <p>After 3 unsuccessful attempts of help from people on the *** number. I went into Clearwater Baranch.</p> <p>They said they could not help but after speaking to the manager they assisted in calling to sort the problem out.</p> <p>they were also given the run around by the after sales department and eventually agreed with me that I should move to MTN.</p>