Poor knowledgeable Staff

<p>I phoned Vodacom customer service, transferred to account, then to legal. Spoke to Legogang at legal and informed her that I have an account with transunion where I am able to retrieve my credit profile and score daily, and I have noticed that my two vodacom contract accounts which I got recently has not been added to my profile as yet, and provided her with instructions to please ascertain and instruct the necessary people to do so. She said it will take 7 to 14 working days. I however got the feeling that she did not quite understand what I referred to, and would like to use this forum to ensure that my enquiry is being adhered to and dealt with properly. Once I am added at Transunion by Vodacom they must also update my payment details every month. I would not like to follow this route everytime. Whomever deals with this query, could you please be so kind and assist me accordingly. Thanking you in advance.</p>