POOR ISP, very dissappointing Service

Hi signed up with Vodacom fibre - SO*** - 17 June 2021, Vumatel then did the installation on the 30-06-2021. Since then I have been calling Vodacom Fibre support to get activated from the 01-07-2021 - Spoke to numerous agents in the support call centre, recieved ref numbers Ref: "vc-28***2, problem on Vumatel system" spoke to Keegan, Nande, Zimkita, Nwabisa, then got put through to an escalations Agent Simthembile who promised to get me active and call me back, this never happened . Now I am trying to cancel a Service I NEVER used and this is now an issue, because they want to push policy at me. I have Service request numbers that don't seem to work, because I can never speak to an Manager, Agents tell me its because of Covid. "SR-*** - cancellation - Zane, technical" "Simthembile SR: ***". All i want is immediate cancellation so I can continue with a new ISP and my work.