Poor internet services

Item: Vodacom
Rating: 1
Author: Duane N

I have a 5g data contract with vodacom that I currently pay about R400 bucks a month, from December I have been unable to use due it how slow or no internet service anywhere that I go. I do get call for the team to upgrade but I'm currently unable to use the services why should I tie myself down to another contract. The service has been so bad that I have to revert to buying data for another network just to be able to communicate.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

01 Mar 2025, 11:08

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply01 Mar 2025, 11:08

Official

Best regards,

Vodacom's replyOfficial

11 Mar 2025, 08:16

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2025-03-05 at 14:41:58 kindly respond to the email sent on 2025-03-05 at 14:45:08. Regards Vodacom Consumer Website Team

Best regards,

Vodacom's reply11 Mar 2025, 08:16

Official

Best regards,

Poor internet services

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