Poor Internet service delivery and customer experience

I've taken out a 100mb fibre line with Vodacom. Ever since I joined, they have not helped me or gotten back to me regarding my issue. They had a technician sent out to evaluate my internet performance and he mentioned as well that it wasn't right. I asked him if its fair that I should pay R1200 for this service. He promised that someone from the billing department will contact me to adjust my monthly fee for that month. On the 25th June, they deducted R1400 for their services.

PLEASE stay away from their fibre networks. You will do speed tests at 100mb line and get the result, but when you actually test the service on tv display. You experience buffering on 240p. They even closed my ticket after not resolving the issue I'm yet experiencing.

They disgusting and I will never do business with them again