Poor internet service

I cannot understand why should vodacom treat us like this, their fibre has been down since Friday the 15th of January 2021 and even now no one botheres to call us and inform us the reason why it is not working, to my surprise the company they contracted to which is SADV it is said that their towers in soweto are down which also no one bothered to tell us, i Working from home so meaning tomorrow which is Monday I cannot work, it will be unprofessional to tell my employer that I cannot work due to fibre been down while other networks in the same complex I live in are up and running meaning vodacom doesn't care about their customers while we pay them full amount with no hustle, it is time maybe a person consider changing from vodacom because this is absolute poor service from vodacom, i shouldn't be the one to contact SADV to start with, i mean you guys are working with the company vodacom should have called SADV to check with them what is the problem but no vodacom decided to just chill and do nothing, we as customers we should be running around buying airtime to call both companies to find out what is the problem!!!!!!!!!

Get this fixed soon!!!!!!!!