Poor Internet access and billing

<p>Often I have little or no access to the Internet using the LTE router bought from Vodacom or with a mobile phone set up as a WiFi hotpot.</p> <p>When I complain I receive e-mails stating I did not answer when they phoned my number but no follow up by e-mail.</p> <p>There has been no improvement in the service.</p> <p> </p> <p>To avoid out of bundle charges, I monitor my data usage daily via the Vodacom website as I cannot do so on the LTE router.<br />Last month I switched to my alternate service provider when my Vodacom data was depleted.</p> <p>Despite this, I received an "Out of bundle" data charge of over R 400 despite this. </p>