Poor Instore Service

<p>On saturday 22nd April 2017, my phone gradually started loosing signal. Firstly the data signal, then the calling and SMS signal. By saturday evening the phone just had "no Service". I tried everything from restarting the phone, taking the SIM card out. Nothing worked. On Sunday morning, I then called into Vodacom and spoke to an amazing Lady called Portia. She tried absolutely everything in her power. She called me back 3-4 times checking if anything had changed and trying new resetting options. In the end I had to go into aVodacom store. I used to love going to the Vodacom Fourways store as the staff were always rgeat. However, the last two times I have been the service in this store is worse than shocking. The staff members are incredibly sloppy and to be honest couldn't be bothered to assist. I explained to the consultant (Who I shall not name - but I do know the name) everything that had happened and said that he must give me a new SIM card. He then ignored me and decided to run the same test that Portia did 3 times in the morning. He then said I must wait an hour for his system to run? Seriously? I am tired of waiting which is why I have come into the store to get a new SIM. As I thought his attitude was bad and really didn't want to speak to him, I asked for his manager. Now I am not surprised that the stores service is as bad as it was. The manager was even worse.</p> <p> </p> <p>1. Didn't introduce himself when talking to me?</p> <p>2. When I asked him to explain the problem, he said "there is nothing to explain"</p> <p>3. When I asked him to find out and get back to me. His response was, "there is nothing to find out, I am telling you everything"</p> <p>4. When I questioned the poor service in the store, he then said "but what's your problem?"</p> <p> </p> <p>I have his name as well. But I would like someone from Vodacom to contact me as I need answers that this manager was not prepared to give me?</p> <p> </p> <p>Regards</p> <p> </p> <p>James</p>