Poor & *********** service by Vodacom

Hi, I (ID. ***) have subscribed for two Wi-Fi (Fiber) accounts with Vodacom through their sub-service providers. The first account in Yellowwood Park, Durban was installed in March 2021 and since then has no efficient signal for effective use. I have reported the matter to Vodacom and they are failing to provide service. The funny part is that this means I am paying for the service that I am not enjoying at all.

On the 13th, 14th and 15th May 2021 I called and spoke to different agents who promised to have the matter rectified. However, instead of correcting the Durban service, they disrupted the service in Johannesburg through careless configuration. Among the agents who handled my calls are Thuli and Leroy. I am very disappointed and appalled at this poor service. Vodacom is taking customers for a rough ride.