Poor - horrible service by Vodacom

Vodacom’s service is ridiculous to say the least. I registered a complaint on this platform on the 04 November 2025 and as a reaction to the complaint , i received a call from a gentleman by the name of Deon indicating that they were going to investigate the matter and revert back to me. I have since received a gollow up call where i was told that they have investigated my query and my account was going to be credited with November and October premiums. This has not happened to-date instead my “line, wifi were suspended.

I have an existing wifi contract with Vodacom and another minor contact on the phone. These 2 contracts were suspended just before Christmas until now.

I have called the various contacts numbers more than 6 times for assistance. I was in the process given a Ref number *** by Makhanane. This was on the 07/01/2025. Today is the 13 and i am still without the connection.

I want the wifi and the minor minute contract be terminated so that i can find another provider willing to service me.

I am also reaching out to ICASA for assistance.