1 reviews | Active since Oct 2016
Poor handling of Queries
<p>16 days ago i have reported to vodacom that my account has been upgraded **********ly, and I have been billed by them for the handset and data usage. To date nothing has happened and the next debit max-tape will debit my account again. I cannot be calling daily and not getting help. I’m tired of begging for the service I deserve.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
im still waiting for your consultant, it is quite clear that we are not being taken serious by vodacom
im still waiting for your consultant, it is quite clear that we are not being taken serious by vodacom
i have no option but to further escalate this to ICASA, since im being ignored and non existance in vodacom's eyes.
i have no option but to further escalate this to ICASA, since im being ignored and non existance in vodacom's eyes.