Poor handling of a cellphone claim

Vodacom cellphone insurance and Vodacom Advance repair center, their service is very disturbing. Been waiting for a mere quotation to be loaded so that the claim can be processed. Been taking to pillar to post while I'm stranded without a cellphone while I thought having Insurance will be a saver way and quicker to solve my problem. I'm so frustrated, I have been with Vodacom Insurance for more than 3 years now . Poor service very poor . IDAH from repair center also been rude telling me how I must wait while I have no cellphone. She doesn't care about my situation but their ego of keeping the client stranded. I hate this two divisions. Insurance center and advance repair center. The phone was booked last week already. What a mess