1 reviews | Active since Jul 2016

16 Aug 2016, 12:16

Poor frustrating service from Vodacom 3

<p>OK Another 3 weeks gone by and after another countless amount of calls and visits to Vodacom issue still not resolved. </p> <p>How difficult could it possibly be to switch from Cell-C to Vodacom? I have left messages for Vodacom Store manager (Stefan) Kolonade 3 times now who does not bother to call back. Left message today again for assistant manager Timon to call back but also no luck.</p> <p>This is my last message to Vodacom. If you can't solve this immediately as in today or tomorrow I will return this Phone with its box and other ******* to your shop. You will in turn cancel this contract and port this number back to Cell C or MTN or whoever I choose. You will not charge me one cent further (and really I expect the costs incurred so far to be refunded). If you don't I will cancel your debit order at my bank (BTW I can do this) until such time you correct your statements and refund me for everything. </p> <p>Since hellopeter also don't really seem to work anymore with Vodacom I will be sharing my experience trying to switch to Vodacom on FB including all the community forums I am linked with (I think about 25,000 people should have visibility) I think people should be warned not to fall for your adverti*****t making it sound like a good thing to switch to Vodacom.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply16 Aug 2016, 13:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team