Poor ***** Handling

I submitted my ***** form on the 10th November 2022 and I am yet to receive feedback from the ***** department. (today being 17 working days). All the correct steps have been followed from the form to emailing *** after 14 work day if you had no response.

With another 4 follow up mails I still don't get any response because their is no ***** number to use.

What is no surprise how quick a persons money gets deducted which is in error but the amount of time to get it back. All I want is this to be corrected, to receive a credit, remove the ********** number from my name and to avoid the next ********** debit order.