AM
Andrew M
1 reviews | Active since Oct 2020
11 Feb 2021, 14:02
Poor fibre support
I have Vodacom Fibre at home. I have had problems, which I keep reporting but nobody seems to want to do anything about it. The Service requests get closed without an indication of what happened. I cannot sustain a simple video call without getting reconnected and likewise in telecon meetings. I have upgraded speed multiple times and no joy. People phone with **** promises to rectify and nothing occurs
Really is poor from them. I would not advise going with Vodacom. I am not the only person in my area who experiences the same problem.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Feb 2021, 07:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Feb 2021, 07:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AM
Andrew M's updateReviewer Update
15 Feb 2021, 16:56To prove a point. 4 days later. No call from Vodacom.
Don't waste your time.
Don't waste your time.
AM
Andrew M's update15 Feb 2021, 16:56
Reviewer Update
To prove a point. 4 days later. No call from Vodacom.
Don't waste your time.
Don't waste your time.
Vodacom's replyOfficial
18 Feb 2021, 10:26Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that the Fibre Division have sent you an email and awaiting your response. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Feb 2021, 10:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that the Fibre Division have sent you an email and awaiting your response. Regards Consumer Website Team
Best regards,