SW
Satara W
1 reviews | Active since Feb 2013
04 Aug 2021, 11:58
Poor Fibre Speed despite upgrading line!
I upgraded my internet speed in May from 20/20 to 100/100 line in the hope that my internet would be better and faster, but I am getting speeds on 10.9/11.1 ; 18.0/14.8
Today my speed test is 22.2/24.5!
Vodacom I hope that you are only going to charge me for the speeds I am getting! This is pathetic and I have been a Vodacom Customer for over 20years! How do you offer Fibre if you can't provide the service adequately!????
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Vodacom's replyOfficial
04 Aug 2021, 14:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Aug 2021, 14:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team