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JB
Johan B

1 reviews | Active since Nov 2017

28 Nov 2017, 19:03

Poor fibre sevice

We recently decided to cancel our DSTV (about 3 months ago),which was getting too expensive and decided to go with fibre.We then contacted Vodacom and chose a 20mb uncapped package. Since the first day we never got close to 20mb and has systematically been declining to the point where the average speed is now 3mb .Well after numerous phone calls and emails to their fibre support team no help was given and suggested we take a more expensive package.We were never told about throttling and bundle depletion which by the way i dont get since we are uncapped when we signed the contract.They wont help me so what do i do.?

0
Replies (5)
Vodacom
Vodacom's reply29 Nov 2017, 06:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply05 Dec 2017, 13:06
Official

Good Day Johan Bekker,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was escalated to the Fibre support team. Feedback to be provided soonest.

Regards
RO

Best regards,

JB
Johan B's update11 Dec 2017, 11:23
Reviewer Update
So here i am again.No one has contacted me from Vodacom to resolve my slow fibre speed problem.But surprise surprise i received 3 smsses and 3 mails this moring stating my issue was resolved ?.This seems to be a trend among businesses in SA.Quick to get ur business and then no service afterwards. I asked to speak to a vodacoms executive client liason and cancellation of my contract,no response!. So i will now have to go via consumer protection and the legal route.Absoloutely pathetic !
JB
Johan B's update01 Apr 2018, 23:19
Reviewer Update
Vodacom ! My speed the last couple of days is not close to 20mb.Todays speed is between 2 and 3mb ! FiX IT !
JB
Johan B's update04 Apr 2018, 15:25
Reviewer Update
Vodacom Fibre!!!! Can u pls suplly me with the 20mb line i am paying for or cancell my contract.The last couple of days my line was running at between 2 and 3 Mb. Is there anyone who can piont me to senior management to resolve this mess ??????