Poor fibre services by Vodacom

I am not sure how everyone else is managing with Vodacom fibre services, but I truly am struggling. If it is not the fibre services being down, it is poor connectivity. What makes matters even worse is the poor customer support available at their contact centre. I have been sitting with a ticket that was logged four days ago, after having been without VoIP services for more than a week. It has been 4 days and my query is still unresolved, yet come month's end, I will be billed. Previously I was using VOX, if anyone wants proper fibre services, I would really recommend you go for Vox, Vodacom is a complete waste of your money.