MN
Munei N
1 reviews | Active since Jun 2021
18 Jun 2022, 18:28
Poor Fibre service in Midrand Carlswald
We have taken up an uncapped fiber service with vodacom and staying in Midrand Carlswald, everyday the WIFI is off, when we call them they say there is no problem however this WIFI is always faulty, we pay every month but never receive the full service. Vodacom is a failure organization. they are robbing us everyday. we have to personally have to buy the data bundles, i am even thinking of approaching lawyers, because of the service we are receiving.
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Vodacom's replyOfficial
19 Jun 2022, 16:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jun 2022, 16:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MN
Munei N's updateReviewer Update
07 Jul 2022, 11:30The service you have given to us is disheartening to say the least, we have paid every month but we spend a month without fibre connectivity. we did a relocation and was later on told after 4 months of using the service that the relocation was not processed, we did it again and we were told that a wrong adress was captured. i hate your company and your stupid services.
MN
Munei N's update07 Jul 2022, 11:30
Reviewer Update
The service you have given to us is disheartening to say the least, we have paid every month but we spend a month without fibre connectivity. we did a relocation and was later on told after 4 months of using the service that the relocation was not processed, we did it again and we were told that a wrong adress was captured. i hate your company and your stupid services.