CM
Chane M
1 reviews | Active since Feb 2020
03 Mar 2024, 21:28
Poor fibre service
Good day
I would like to log a complaint about my fibre. I am supposed to have uncapped fiber 50 up and down, but this is the fiber I'm receiving Download:0.37 upload:4.52. This is totally unacceptable and it is going on like this every day then I need to call in and fix it just to get this slow speed in 3 hours time again
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Mar 2024, 23:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Mar 2024, 23:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CM
Chane M's updateReviewer Update
05 Mar 2024, 11:35Good day
It is Day 2 now and still no contact from vodacom I phoned in and spoke to 2 call agents and they are useless as can be how long must one perso struggle to get help fot service that is paid for????????
It is Day 2 now and still no contact from vodacom I phoned in and spoke to 2 call agents and they are useless as can be how long must one perso struggle to get help fot service that is paid for????????
CM
Chane M's update05 Mar 2024, 11:35
Reviewer Update
Good day
It is Day 2 now and still no contact from vodacom I phoned in and spoke to 2 call agents and they are useless as can be how long must one perso struggle to get help fot service that is paid for????????
It is Day 2 now and still no contact from vodacom I phoned in and spoke to 2 call agents and they are useless as can be how long must one perso struggle to get help fot service that is paid for????????
CM
Chane M's updateReviewer Update
07 Mar 2024, 12:27Hi my fibre is off again it was working for 1 day this is ridiculous I have repeatedly reported my of line and now I receive a sms for all 6 my reports to say it is fixed but how?????? My fibre is OFF!!!!
CM
Chane M's update07 Mar 2024, 12:27
Reviewer Update
Hi my fibre is off again it was working for 1 day this is ridiculous I have repeatedly reported my of line and now I receive a sms for all 6 my reports to say it is fixed but how?????? My fibre is OFF!!!!
CM
Chane M's updateReviewer Update
10 Mar 2024, 16:158 days without fiber !!!!!!!!
Vodacom is the worst fibre company full of promises but no one to do there work !!!!
Vodacom is the worst fibre company full of promises but no one to do there work !!!!
CM
Chane M's update10 Mar 2024, 16:15
Reviewer Update
8 days without fiber !!!!!!!!
Vodacom is the worst fibre company full of promises but no one to do there work !!!!
Vodacom is the worst fibre company full of promises but no one to do there work !!!!