Poor Fibre service all round

Item: Vodacom
Rating: 1
Author: Etienne H

My Fibre on and off over the last month. Ive complained about this numerous times Vodacom just does not get back to you. Poor service delivery, poor customer care and now poor billing aswell. How can I pay full amount if fibre is only working half the time

Helpful (0)

Replies (2)

Vodacom's replyOfficial

04 Aug 2018, 08:51

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom's reply04 Aug 2018, 08:51

Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Etienne H's updateReviewer Update

06 Aug 2018, 17:16

Still no one has contacted me! I opened a ticket on custimer care. Got sms notification that a case was opened. 1h later I get an sms that the case is closed. No contact from Vodacom

Etienne H's update06 Aug 2018, 17:16

Reviewer Update

Still no one has contacted me! I opened a ticket on custimer care. Got sms notification that a case was opened. 1h later I get an sms that the case is closed. No contact from Vodacom