VS
Vian S
1 reviews | Active since Jul 2021
16 Aug 2021, 10:13
POOR Fibre Service
I am completely disappointed and dissatisfied with my Fibre experience from vodacom. I have relocated in the beginning of April this year and have tried to cancel my Vodacom Fibre service multiple times. At times waiting hours to lodge the cancelation ticket. After many phone calls and emails the ticket has been lodged and a 5 month backlog bill to be settled. Even though the cancelation is ticked is lodged the bill keeps on running. Please let this end. I can simply not afford to pay a day for a service I do not make use of. Not a happy customer.
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Vodacom's replyOfficial
16 Aug 2021, 11:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Aug 2021, 11:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
VS
Vian S's updateReviewer Update
18 Aug 2021, 09:17To date no one has called met except for someone that wants me to pay for the damn fibre that should have been canceled. Sick and tired.
VS
Vian S's update18 Aug 2021, 09:17
Reviewer Update
To date no one has called met except for someone that wants me to pay for the damn fibre that should have been canceled. Sick and tired.