SB
Sunil B
1 reviews | Active since Aug 2022
06 Aug 2023, 15:03
Poor Fibre service
Poor Fibre service - installation completed and waiting 2 weeks for connection
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
06 Aug 2023, 21:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Aug 2023, 21:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SB
Sunil B's updateReviewer Update
07 Aug 2023, 08:02Thanks for your standard response. I have been calling your call center every day for the last 10 days. Every time your consultants promise to help and resolve the issue within 24-48 hours - however,
nothing is done and zero follow up. I tried to get in touch with a senior person at your call center to escalate the issue, but did not succeed.
It is a surprise to me that VODACOM has no interest to sort this out and just say that a 3rd party contractor will solve the issue. Apparently, VODACOM has NO CONTROL over the 3rd party contractor who does maintenance.
Really hope this can be sorted soon.
nothing is done and zero follow up. I tried to get in touch with a senior person at your call center to escalate the issue, but did not succeed.
It is a surprise to me that VODACOM has no interest to sort this out and just say that a 3rd party contractor will solve the issue. Apparently, VODACOM has NO CONTROL over the 3rd party contractor who does maintenance.
Really hope this can be sorted soon.
SB
Sunil B's update07 Aug 2023, 08:02
Reviewer Update
Thanks for your standard response. I have been calling your call center every day for the last 10 days. Every time your consultants promise to help and resolve the issue within 24-48 hours - however,
nothing is done and zero follow up. I tried to get in touch with a senior person at your call center to escalate the issue, but did not succeed.
It is a surprise to me that VODACOM has no interest to sort this out and just say that a 3rd party contractor will solve the issue. Apparently, VODACOM has NO CONTROL over the 3rd party contractor who does maintenance.
Really hope this can be sorted soon.
nothing is done and zero follow up. I tried to get in touch with a senior person at your call center to escalate the issue, but did not succeed.
It is a surprise to me that VODACOM has no interest to sort this out and just say that a 3rd party contractor will solve the issue. Apparently, VODACOM has NO CONTROL over the 3rd party contractor who does maintenance.
Really hope this can be sorted soon.