Poor fibre service

Good day,

I write this review under extreme frustration.

I ordered a fibre line a week ago, Thursday 9th May 2019, the installation team successfully installed the line; however, its been three days and yet no activation of services.

I have repeatedly contacted the service department to resolve the matter to which I was given a SR No. 190 ********** 09 and informed that they do not work weekends and that I should wait for further contact.

I was inform at time of installation that it would take 24 hours for activation, but its been 72 hours and with a SR logged told the matter will be dealt with within the next week - this I find totally unacceptable given the 24 month contract @ R 900.00 per month and the service department providing nothing other than "'they cannot assist''.

Further to the above mentioned, my online order digitally signed, stipulated that I would receive a Huawei router, but to my amazement, I received a Nokia router - breach of agreement/contract in my books.

I hope and trust that this matter will be resolved as a matter of urgency; however, I would not recommend the services of Vodacom.