MT
Moloi T
1 reviews | Active since Jan 2018
29 Jun 2020, 19:34
Poor Fibre Installation Service
It's now 2 weeks that I am waiting for the fibre installation date. Even after I did the installation there is still no confirmation as to when they will activate the line. Their service provider Vumatel is not responsive and the Vodacom management do not return complaints calls logged on ***.
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Replies (2)
Vodacom's replyOfficial
30 Jun 2020, 07:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jun 2020, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Moloi T's updateReviewer Update
01 Jul 2020, 13:19They promised me that a consultant will get back to me and as usual I am still waiting. At least Vodacom team is consistent for not attending to customer complaints!! They all just make empty promises
MT
Moloi T's update01 Jul 2020, 13:19
Reviewer Update
They promised me that a consultant will get back to me and as usual I am still waiting. At least Vodacom team is consistent for not attending to customer complaints!! They all just make empty promises