Poor fibre experience

We have been without fibre since Monday! Vodacom upgraded us without informing us and then stopped our services for not paying the "full amount". How were we supposed to know there was a new amount if we were not informed??? Also, why did they not consult us before upgrading us! It's not like it was a free upgrade!!

Their team do not have a proper process to trace the issue. We went an entire day waiting for a technician! Only to then be informed that the account was in arrears! When we made the payment, our fibre was not restored! Only to hear that they have to open a new case for a technician to come out and have to start the wait time again!!! Absolutely ridiculous!

They want more money from us for a service we currently do not even have! Who will compensate us for all the data purchases we had to make this week just to work!!! Absolutely pathetic processes and staff at Vodacom!