Poor Fibre customer service

I have been a vodacom customer for many years, but have had a huge issue with the fiber side for almost 3 weeks now. Vodacoms customer service is very poor. As a paying customer, I would expect vodacom to make a greater effort in helping me to resolve an issue that I have with my Fibre at home. I have purchased online schooling aids for my children that they have been unable to utilize due to our Fibre not working. I am constantly without internet and have to resort to purchasing data to use my mobile to connect to the internet to hot spot my laptop top at home. This is coming down to a great cost for me in these already economically hard times. Money that I am now paying double to the same company, just to be able to use the internet. Every time we have tried to contact them they have told us that they will look into the matter, but till date we have had no feedback and no contact from a technician to try and assist. There is nobody who is able to give us any other information as apparently there are no managers for us to talk to. I am feeling very frustrated and ****** at this point as the company doesn't seem to care about our current problem. When I asked the last agent if we would have better luck by going to hello Peter, we were told that we could try, but they can't guarantee it...so hence the review in wanting this issue to be resolved as no other method has seemed to do the trick.