Poor Fibre Customer Service

An SR was logged at 8am on Thursday the 3rd of December. I was told I would be contacted by a technician within 24-48 hours. After 48 hours when I had received no feedback I called the Fibre customer care number after which I was told that issue was with the technical team and that they were testing from their side which I found odd considering I told them that during work at my house the ONT box was dislodged from the wall and the cable coming through the wall appeared to be disconnected from the ONT. I had expressed this initially and had to repeat this again when I followed up. I proceeded to send photos as requested by the consultant (this was on the 5th of December) I was told that I would be called by a technician that day. That did not happen. On Monday at 8am I called again (because I only get feedback when I make the call) I was told that the technicians are still testing which again made no sense to me since I sent photos on Saturday and it’s obvious that there is damage on the ONT and it needs to the repaired or reinstalled. Once again I was told that I would be called by a consultant. I followed up 2 times again throughout the day each feedback worse than the last - one said the SR is with a technician and the other said that the ticket hadn’t even been issued and that’s why I haven’t been contacted by a consultant. At 6pm I made a call once again and was told that a technician was sent to me at 3pm which is not true as I didn’t not get a call from either the technician or the main gate at my estate. I followed up again twice today, the first time I was told that it has been escalated and the second time I was told that the SR is open and had not be allocated to a technician. Clearly there is some dishonesty regarding this matter. I have been without internet for 6 days, I work from home and so this has been a great inconvenience. And as much as I understand that I am not the only customer they are dealing with but the lack of communication and dishonestly is appalling. It’s extremely frustrating that no one bothers to call me back with any type of feedback and instead I have to to run after them just to be told various stories. I pay my monthly Fibre bill on time and it’s very disappointing to me that I am receiving this type of treatment.