JH
JB H
1 reviews | Active since May 2015
05 Oct 2021, 16:21
Poor fibre connection, poor service and poor performance in general from vodacom
After logging numerous service requests vodacom could still not fix the latency and lag issue I have. I have downgraded from 200mbs to 100mbs and the problem stays the same. Its week 3 now and they are useless!!!!! Their service technicians doesnt bother to come to site to see the problem. They sit at their offices and check remotely the line speeds and say everything is fine and then they close the sr. This is the worst experience I have ever had and I would never recommend vodacom as an isp.
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Replies (2)
Vodacom's replyOfficial
06 Oct 2021, 07:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Oct 2021, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JH
JB H's updateReviewer Update
07 Oct 2021, 05:50Hi Vodacom, its day three into our third week without any solutions to my lag, latency and packet loss problem. SR has been requested but your *********** team has made no contact whatsoever. Im two days away from canceling my fibre with you guys. I know you dont read this cause you reply the same message to all customers with complaints. Yet Im paying a thousand rand a month for ****
JH
JB H's update07 Oct 2021, 05:50
Reviewer Update
Hi Vodacom, its day three into our third week without any solutions to my lag, latency and packet loss problem. SR has been requested but your *********** team has made no contact whatsoever. Im two days away from canceling my fibre with you guys. I know you dont read this cause you reply the same message to all customers with complaints. Yet Im paying a thousand rand a month for ****