Poor fibre connection communication

My fibre connection has been out since the 5th April. No communication whatsoever until I call them. Answer always ticket still pending. Today I call again seeking update, and a technician is booked to come to my house Saturday at 10am, without infoing me. What nonsense is that? Is vodacom expecting me to be sitting around waiting for them to come to my house? Expecting me to use my airtime everyday just to get update, of which will still be "pending"😡. I am disgusted by the service to say the list!!!