Poor Fibre cancellation

I am writing to formally lodge a complaint regarding the ******** billing and subsequent debt collection harassment following the cancellation of my fibre contract.

The Facts:

1) February 2026: I officially requested cancellation of my fibre plan.

2) March 2026: Vodacom confirmed my final termination date was the end of March 2026.

3) March 2026: My final debit order was processed. Vodacom support explicitly confirmed via telephone that this was my final payment and the account was cleared.

4) Current Situation: I am receiving relentless calls and messages at all hours from multiple debt collection agencies claiming I owe Vodacom over R2,000.

5) Follow-up: I contacted Vodacom again. Your agent confirmed the account should have been closed in March. She logged a dispute using my original cancellation reference number: SO*** to backdate the cancellation.

Required Action:

Despite your agent's intervention, the debt collection calls and messages have not stopped. This is a severe breach of consumer protocol and is damaging my peace of mind.

1) I require Vodacom to immediately:Instruct all third-party debt collectors to cease and desist contact.

2) Clear the *****ulent R2,000+ balance from my name.Issue a formal letter confirming my account balance is zero and the contract is terminated.

3) Provide written confirmation that my credit profile has not been adversely affected.

Failure to resolve this within 5 business days will result in me escalating this matter directly to ICASA and the National Consumer Commission (NCC).