Poor fibre call center service

On 2023-05-31 at about 21:00 my fibre internet access went down. On 2023-06-01 at about 10:45 I telephonically contacted the Vodacom fibre call center. I spoke to a consultant and informed her that my fibre internet access was down. This consultant had difficulty understanding my problem, but supp**** me with Ref SR ***. On the same day at about 16:00 I again called the customer call center. After about 7 minutes my call was abruptly cut off. On 2023-06-02 at 11:10 I once again contacted the customer care call center. After waiting on the line for about 3 minutes my call was again cut off. At about 11:15 I again called the customer service call center. The consultant could still not resolve my internet connection issues. On 2023-06-02 at 15:00 I again called the customer service call center. I spoke to a consultant Wanda who attempted to resolve my internet connection issue. She informed me that my first reference number was logged for a new installation. I explained to her that I have been a customer for more than 3 years. She then logged a new Ref SR *** and said I might have a faulty router. On 2023-06-03 at about 20:25 I once again contacted the customer service call center. Here I spoke to Aldridge and explained to him that I had no internet connection on my fibre package. He then informed me that my SR*** had just been closed by the technical department or a technician. I explained to him that I still had no internet connection and that I could not see how the service request could be closed without consulting me the customer. He then also tested the connection and informed me he would contact the technician who had just dealt with the service request. He informed me it was Sinovuyo. He then said that he would escalate my problem to his manager. He then sent me a email with a new service request no SR ***. I want to mention it quite clearly that I am extremely disappointed in the manner in which my problem has been dealt with. I have not had any internet connection since 2023-05-31 at 21:00. I request that this entire matter be investigated. I don't know the internal measures in place at Vodacom but this matter needs to be investigated as the customer care service I received was extremely poor. Regards Colin ***