Poor Fibre and technical service

Vodacom has the worst service ever. I firstly had an issue with cancelling my Fibre due to poor connectivity and poor service after days of calling they canceled my connection but they only did half the job, vodacom did not release my ONT for me to get another connection. Felt as if they were spiteful for leaving them even though they were at fault. I'm frustrated because it's been over a month with no internet connection because they didn't release my line. My line is still saying that it's active at metro Fibre but I have no internet. How frustrating is that. And now I'm calling everyday sometimes even three times a day begging them to release my line but still nothing. They keep saying they escalating the matter but nobody ever calls back with feedback to say the line is confirmed to be released. I'm am fed up with Vodacom and would never recommend it to anyone because I'm going round and round in circles for one matter. Never ever again.