LB
Leclue B
1 reviews | Active since Feb 2017
20 Aug 2021, 14:02
Poor Fiber support
For The last few weeks now my Fiber connection keeps on buffering. This happened since I got and email from Vodacom stating that they are increasing our line speed. I logged a SR on Monday only to receive a email today asking for my Fiber details. I rep**** with all the information just to receive a mail that my call has been closed. No one assisted. This is not the 1st time this is happening.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 Aug 2021, 10:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Aug 2021, 10:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Aug 2021, 12:24Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to our Fibre Support Team for further assistance. Based on the feedback provided, the team made contact with you and advised accordingly.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to our Fibre Support Team for further assistance. Based on the feedback provided, the team made contact with you and advised accordingly.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Aug 2021, 12:24
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to our Fibre Support Team for further assistance. Based on the feedback provided, the team made contact with you and advised accordingly.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to our Fibre Support Team for further assistance. Based on the feedback provided, the team made contact with you and advised accordingly.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,