Poor Fiber service , no help after multiple services

Am very frustrated with Vodacom Fiber , my fiber stopped working Saturday night logged a call on Sunday , SR *** was told the issues should resolve its self. Called on Monday was told that my SR was closed a new SR *** was logged and escalated, issue should be resolved by the end of the day. Called again Tuesday as issue was not resolved, my call was dropped i had to call again was told that its still waiting to be attended to and should receive feedback end of the day . Called again Wednesday as issue still not resolved . the the call center individuals all do not know when the issue will be resolved they not able to call out a technician they all waiting for second tier team. They said the team would call still nothing i got fiber so i could work at home due to Covid but for past week Vodacom Fiber cant even help me to sort out the connection issue , they all seem not to be able to assist or even want to assist. I am loosing out on a week of work due to this inconvenience and i need this to be urgently resolved . we are let down by your poor service and lack of will to assist or even advise why there is an error and i cant get internet . i cant wait for my contract to end so can get fiber from another network provider .