Poor fiber service delivery

I would like to lodge a complaint regarding my fiber service that up till now, 19-08-2023 at 19:00, that o have not receive any feedback or updates on restoration of my fiber link.

The incident all started on 17-08-2023 at 21:00, whereby i lost connectivity on my fiber services.

When calling on the 18-08-2023, i had to phone Vodacom fiber services to find out what was happening because i have not received any communication from them or any notification of network outages in my area. I was then told that a base station was down affecting numerous customers.

The service at the base station was apparently restored the evening of the 18th, yet again, no notification from Vodacom that it has been resolved. I then had to call again!! To find out what was happening at 19:30, of which i only was informed service ls was restored and logged a fault, ref. SR ***. I then called at 21:40, following up on my fault and spoke to the same rude consultant, of which whom supp**** me with the ref earlier, not informed that resolution time was 24 hours.

My call log, attached, indicates the amount of times calling Vodacom for feedback, because no one would even bother calling me as the client, who is dependent on this service to do my job. I am reliant on this 100MB fiber service for job, of which i work Monday-to-Monday, which is very costly, to make my working experience easier.

I currently so frustrated because i have spent unnecessary monies for data and airtime to work and provide entertainment to my family for steaming services and so forth.

I am a longtime customer of Vodacom for over 15 years and my bills are nothing less that R5000 every month. If this matter cannot be resolved ASAP, i will be forced to cancel this service and seek another SP for my fiber service.