POOR FIBER / BAD CUSTOMER EXPERIENCE

Want to cancel my Fiber however Retention agent Nkosinati cannot give me information on how much it will cost to cancel as he needs to sent in a request. I took out a month to month and paying more monthly in order not to struggle with any penalties however no reference number or time frame on when Vodacome can provide cost implications.I had a look at my contract details and it states I my cancel my contract at anytime and installation will be FREE ? Poor customer experience since the first day !