Poor feedback on Vodacom Online Upgrade Order

I placed an order to upgrade my Vodacom contract on 6 January 2015 - selected a Samsung S5 Mini (in blue) & chose to stay on the Smart S contract. Received an SMS shortly after to notify me that the handset was out of stock and that I would be placed on backorder.<br> <br> I've been following up with the Vodacom Online Customer Care centre on a regular basis and was reassured with each call that Vodacom would be receiving their order shortly and I just needed to be patient.<br> <br> Nearly a month on, I called Customer Care again this morning, only to be informed that Vodacom have discontinued the S5 Mini altogether. This is the first notification I received of this fact and, just having checked the Online Shop, I am surprised to see that the phone is still available for upgrade orders!?<br> <br> I would have expected a notification from Vodacom when it was determined that I wouldn't be receiving my phone, with alternative options. As it stands, I had to go through another long process to get this order cancelled (which could take 2-3 days), by which time it is unlikely that there will be stock of the remaining colours (gold & white).<br> <br> EXTREMELY poor customer service with NO positive outcome!!!