Poor feedback

Hi. There seems to be a problem on my vodacom account. I wanted to do a pre mature upgrade. My actual in store upgrade date is the 1st of january. I tried doing a pre mature upgrade but on my account it says that im due for an upgrade 2016 and 2018 so they are unable to do the override at the upgrades department.

The issue has been escalated to the IT department but the could not sort it out. There is no feedback at all regarding this matter i have to phone everytime spending 20m on the phone.

If i go to the store the 2nd of january to do an upgrade and there is still a problem on my account then im going to cancel my vodacom contract due to poor service and open a new contract at mtn!