KT
Keith T
1 reviews | Active since Dec 2019
10 Dec 2019, 15:49
Poor (extremely poor) Service.
The worst ISP I have ever had the misfortune to use in more than 20 years. Since I signed up with these people, I have had 14 days of no service, at one stretch 9 days in which I had no response to complaints from them. During one outage I was told that they had "contacted Nokia" about the problem - my contract is with YOU, not Nokia. The latest outages are supposedly because of load shedding - Once again, my contract is with you, not Escom. It is up to YOU to ensure that the service is maintained. I was told by your Rep. that you were "The most reliable service", which was a lie if I've ever heard one.
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Replies (2)
Vodacom's replyOfficial
11 Dec 2019, 07:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2019, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KT
Keith T's updateReviewer Update
13 Jan 2020, 12:02Since I wrote this review I have had three more connection failures from Vodacom. You sent me an e-mail asking me if I had "a SR number". Shouldn't you KNOW what my SR number is since I contacted you?
Tour "very reliable" service continues to be extremely poor, with more interruptions to the service without explanation.
I also object to your chatty reply by e-mail where you refer to me by my first name. I am not a friend of yours and have never been introduced, therefore I would point out that common courtesy demands that you address me as Mr. T***.
You claim to have attempted to contact me by phone, but I can find no record of a Vodacom contact in my missed call lists, so this is probably not true as well.
Since your last e-mail there has been no further action on your part either - more evidence of your pathetic "service".
Tour "very reliable" service continues to be extremely poor, with more interruptions to the service without explanation.
I also object to your chatty reply by e-mail where you refer to me by my first name. I am not a friend of yours and have never been introduced, therefore I would point out that common courtesy demands that you address me as Mr. T***.
You claim to have attempted to contact me by phone, but I can find no record of a Vodacom contact in my missed call lists, so this is probably not true as well.
Since your last e-mail there has been no further action on your part either - more evidence of your pathetic "service".
KT
Keith T's update13 Jan 2020, 12:02
Reviewer Update
Since I wrote this review I have had three more connection failures from Vodacom. You sent me an e-mail asking me if I had "a SR number". Shouldn't you KNOW what my SR number is since I contacted you?
Tour "very reliable" service continues to be extremely poor, with more interruptions to the service without explanation.
I also object to your chatty reply by e-mail where you refer to me by my first name. I am not a friend of yours and have never been introduced, therefore I would point out that common courtesy demands that you address me as Mr. T***.
You claim to have attempted to contact me by phone, but I can find no record of a Vodacom contact in my missed call lists, so this is probably not true as well.
Since your last e-mail there has been no further action on your part either - more evidence of your pathetic "service".
Tour "very reliable" service continues to be extremely poor, with more interruptions to the service without explanation.
I also object to your chatty reply by e-mail where you refer to me by my first name. I am not a friend of yours and have never been introduced, therefore I would point out that common courtesy demands that you address me as Mr. T***.
You claim to have attempted to contact me by phone, but I can find no record of a Vodacom contact in my missed call lists, so this is probably not true as well.
Since your last e-mail there has been no further action on your part either - more evidence of your pathetic "service".