Poor experience from Vodacom Fibre

I renewed my Fibre contract with Vodacom at the end of October 2024. As part of that renewal process, I also moved to a package with faster line speeds. During the renewal process I was told that it would take a couple of days for the switch to the faster line speed to be implemented. After close to two weeks and no progress in this regard I called their customer care line on the 11th of November and was advised that a ticket would be opened for their technical team to investigate and resolve. Since then I received no feedback. I called again today to find out if there has been any progress and was told that there had been no progress and that the ticket would have to be escalated. how can it take more than a month to do a simple line speed upgrade? And to top it all off, they overcharged me for the month of December so had to log another ticket for them to look into that.

This is not the type of experience I expect from a company such as Vodacom and I am close to moving to another provider because of these endless issues