Poor experience

I purchased 2 ladies sandals on the 20th of October 2022 through Vodacom's Vodashop using my Vodabucks that i have accumulated. Once done, i was then sent 2 SMS's to track my purchase. Both links that were sent by Vodacom i was unable to track my purchse/order. I then contacted Vodacom using *** and the reply i received on the 29th of October was that this particular department cannot assist me and they then stated i need to contact Talking Points on *** where i was told to go back onto the Vodabucks site and go through paypal to activate the purchase. To date paypal wants a payment even though i purchased these items with my Vodabucks and which was duly taken from my Vodabucks. I then emailed them to call me back and i am still waiting. The 2 tracking sms's i got was as follows: F-37a4836a and F-39892d3d. CAN SOMEONE FROM VODACOM SORT THIS OUT?????