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Morne V

1 reviews | Active since Dec 2018

30 Jan 2022, 21:18

Poor excuses to fix the problem

Vodacom can't get there **** together we have phoned about our wifi 5 times our wifi is down since the 25th January till now there has been said that the area we live in is down, that was everydays excuse, up until fryday then it was said that is the router problem. The week before that our wifi was down due to line defects 17 January and that was fixed Monday 24 January. This can not keep going on

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Replies (2)
Vodacom
Vodacom's reply31 Jan 2022, 07:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply04 Feb 2022, 16:34
Official
Dear Morne Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you confirmed that the fibre connection has been restored.
We have sent you query to the Fibre Team with regards to downtime credit.
Your reference number is SR*** Regards Consumer Website Team

Best regards,