Poor Ethics in Data Billing!

<p>It is very saddening to once again be dealing with Vodacoms poor billing practices. I purchased over 5Gigs of data yet for some reason Vodacom claimed i was out of bundle. Ofcourse they have all the data analytic tools to prove that this data was consumed. what vodacom does not ask is how could it be? or can a customer who clearly has a pattern of purchasing multiple 1.5Gig data bundles really be capable of using their phone out of bundle? It is more interesting to note that the call centre agents arguments is that out of bundle alerts were sent. What they are not asking is whether the out of bundle data usage alerts came once my data was depleted or whilst my data was still in place. All out of bundle alerts received occured whilst I still had a signifcant data balance. secondly whenever I would run out of data, I purchased data bundles immediately. It is very ubsured to receive a data bill of over R2000 when clearly I have been purchasing data bundles. What I expect from vodacom is some good faith in their customers, especially for how I stuck with them especialy after they billed my wife R40k for data she did not even use. I would nvever utelised my phone out of bundle. Really done with Vodacom!</p>