VR
Viljoen R
1 reviews | Active since Feb 2019
30 Nov 2021, 10:38
Poor employee experience
Went the online chat option on Tobi with a consultant, Andile Martin Joyisa. I just wanted to follow up on my upgrade order since I've been waiting more than a week. This person just ghosted me and never got back to me. Andile provide exceptionally bad services and does not even get back to me. I still do not know when I will receive my phone for my upgrade I did more than a week ago.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
30 Nov 2021, 11:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Nov 2021, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Nov 2021, 16:19Dear Viljoen Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your order is on back order due to no stock available at the warehouse.
Expected stock from the supplier is between 3-10 December 2021. Regards Consumer Website Team
Expected stock from the supplier is between 3-10 December 2021. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Nov 2021, 16:19
Official
Dear Viljoen Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your order is on back order due to no stock available at the warehouse.
Expected stock from the supplier is between 3-10 December 2021. Regards Consumer Website Team
Expected stock from the supplier is between 3-10 December 2021. Regards Consumer Website Team
Best regards,