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Abdurragiem B

1 reviews | Active since Apr 2011

19 Oct 2022, 10:25

Poor Email Ettiquette

I e-mailed Vodacaom "CUSTOMER CARE" with regards to data deals. The e-mail was addressed to the "CUSTOMER SERVICES MANAGER"! I get an e-mail back, that it has been moved to the Tobi Channel. This channel is so 100% unhelpful. The e-mail was also nameless, which is UNPROFESSIONAL E-MAIL ETIQUETTE!!! I require an answer, regarding my query, from the "CUSTOMER SERVICES MANAGER" only!!!

0
Replies (3)
Vodacom
Vodacom's reply19 Oct 2022, 12:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

AB
Abdurragiem B's update20 Oct 2022, 06:56
Reviewer Update
MY E-MAIL WAS CLEAR FOR THE CUSTOMER SERVICES MANAGER TO CONTACT ME, VIA E-MAIL ONLY!!!! NOT A CONSULTANT!!!!IT SEEMS YOUR CONSULTANTS ATTENTION TO DETAILS SKILLS NEEDS BRUSHING UP, BECAUSE IT'S PATHETIC!!! I HAVE SEEN OTHER SERVICE PROVIDERS WITH BETTER DEALS, BUT MY PREFERENCE IS VODACOM, BUT IF YOU CANNOT PROVIDE ME WITH A SATISFACTORY ANSWER, THEN I'LL HAVE NO CHOICE TO MOVE TO ANOTHER SERVICE PROVIDER!!!
Vodacom
Vodacom's reply26 Oct 2022, 10:30
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.  Regards  Consumer Website Team 

Best regards,