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EZ
Elizabeth Z

1 reviews | Active since Mar 2016

04 Apr 2024, 19:31

Poor Early Cancellation Processes

Called in to cancel my contract, was told to pay the invoice and email my proof of payment to Early Cancellation. 4 business days later and still no response. Just received an invoice for the new month so clearly my request was not processed

0
Replies (3)
Vodacom
Vodacom's reply05 Apr 2024, 07:41
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply08 Apr 2024, 08:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and the feedback is as follows:

Communication had been sent via sms as follows:

With regards to cellphone number ***:

Good day Client

Please be advised that your premature cancellation has been loaded as per documents received. 
NB: Kindly be advised that you are still liable to pay for the March invoice as it is not included on the quote. 
The last invoice for the number will be debited on your debit order date.  Regards Vodacom Consumer Website Team

Best regards,

EZ
Elizabeth Z's update08 Apr 2024, 10:17
Reviewer Update
My cancellation has been processed, thanks for the quick turnaround on this