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Salok S
1 reviews | Active since Nov 2011
28 Jun 2022, 17:07
Poor Due Diligence, resulting in ********** Contract
*****.
Account debited. Contact Service Center does not have option to report ***** for non Vidacom clients. Their ***** line ***, is constantly busy, no option to leave a message on which to be contacted later...
The burning question though, remains ; does Vodacom not vet new accounts. The next thing they will be following up on me for non payment.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Jun 2022, 07:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jun 2022, 07:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Salok S's updateReviewer Update
01 Jul 2022, 16:28Thank you
I have provided an ID copy as well as an affidavit.
I don't see why I need to provide a bank statement reflecting a debit done by yourselves, after all, you obtained access to the account without my authorisation to start with.
Nor will I add sample signatures for further possibility of *****.
Vodacom has promised to call to resolve this issue, but to date has not.
No due diligence on the part of Vodacom, yet now it remains up to the customer to prove *****, to prove a negative.
Poor Service.
Very Sad...
I have provided an ID copy as well as an affidavit.
I don't see why I need to provide a bank statement reflecting a debit done by yourselves, after all, you obtained access to the account without my authorisation to start with.
Nor will I add sample signatures for further possibility of *****.
Vodacom has promised to call to resolve this issue, but to date has not.
No due diligence on the part of Vodacom, yet now it remains up to the customer to prove *****, to prove a negative.
Poor Service.
Very Sad...
SS
Salok S's update01 Jul 2022, 16:28
Reviewer Update
Thank you
I have provided an ID copy as well as an affidavit.
I don't see why I need to provide a bank statement reflecting a debit done by yourselves, after all, you obtained access to the account without my authorisation to start with.
Nor will I add sample signatures for further possibility of *****.
Vodacom has promised to call to resolve this issue, but to date has not.
No due diligence on the part of Vodacom, yet now it remains up to the customer to prove *****, to prove a negative.
Poor Service.
Very Sad...
I have provided an ID copy as well as an affidavit.
I don't see why I need to provide a bank statement reflecting a debit done by yourselves, after all, you obtained access to the account without my authorisation to start with.
Nor will I add sample signatures for further possibility of *****.
Vodacom has promised to call to resolve this issue, but to date has not.
No due diligence on the part of Vodacom, yet now it remains up to the customer to prove *****, to prove a negative.
Poor Service.
Very Sad...