Poor Dispute Resolution, Fast to Collect Money for Non-Delivered Services

In February 2016 Vodacom did't complete a line transfer for a contract which I started paying for, since then the contract was never transferred and the airtime paid for was never used as we thought it was transferred.

On 19/11/2018 we lodged a complaint at VodaWorld in Midrand to dispute the wrongful and ********* handling of the matter and receive the goods/ services paid for over the 24 months, as these monthly payments were made.

THE COMPLAINT IS STILL UNASSIGNED AND UNRESOLVED AS AT 09/03/2019.

There reference number for the matter is: 1- ********** **********

The handling of this matter leaves a lot to be desired and my next step will be the Ombudsman.